enn
Lv 6
enn asked in Entertainment & MusicPolls & Surveys · 1 decade ago

I am doing a survey about customer service at Wal-Mart...?

We are noticing an annoying problem with 23 available manned checkout cash registers and 4 self-checkout stands but only 6 registers and 1 self-check open at noon on Fridays, Saturdays, and Sundays week after week. The average amount of customers per line is 6, the average wait time is about 12 minutes per customer.

Is there anyone else out there who is experiencing this sort of long wait times at a few checkout stands at your local Wal-Mart as well?

Update:

P.S. if yes please add your town and state.

I am in Merced, California. And I am thinking of showing this and my collected in-store data to someone at Target, the biggest competition for Wal-Mart in my town...

18 Answers

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  • Anonymous
    1 decade ago
    Favourite answer

    yeah, but hey.

    life is good, why are you worrying about this?

    there's definitely bigger issues in the world than the average wait in the Wal-Mart line.

  • 1 decade ago

    That's what attracted me to your question. I was going to complain about just that. Wal Mart never has enough cashiers. There are at least 20 lanes in our store and only 2 or 3 of them are open and everyone is always standing in line. I don't shop there for that reason alone. The last time I was there I stood in line for 20 minutes and I just had one item. I think the store is white trash, a lot of the parents that shop at ours don't watch their kids, there are long wait lines, and the service clerks are usually rude and uneducated. I usually have a hard time just walking through the store because there is so much s#@% all over the place because they don't have stuff stocked. I am anti-Wal Mart.

  • 1 decade ago

    okay. I work at Walmart at the Customer service desk, and walmart gets thousands and thousands of people through the doors everyday and when you only have limited cashiers that have to get their breaks thats when the lines come especially on the weekend. If you want to go to walmart go on Wed. All walmarts are different, and if you don't like to wait then I advise you get a job there and be a cashier or go somewhere else, trust me wal-mart wont be hurt without your money.

  • 1 decade ago

    yes we have them same problem in north florida and their are always atleast 5 csm's just hanging around up front by the registers i live in a small town and walmart is pretty much the only main choice we have if we had a target or even a k-mart i can assure you alot of people would quit going to walmart. walmart sucks . have you seen their new commercial we now do more at night so we have more people to help you in the day bull crap

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  • Oh yeah, customer service is almost nonexistent at the local Walmarts in my area. I wanted to buy a television at Walmart a few months ago, but i couldn't get anybody to wait on me, and I got so frustrated that I ended up walking out, and they lost a 150 dollar sale!

  • Anonymous
    1 decade ago

    6 registers...where the heck is your wal-mart...we're lucky to have 3 open..and 1 of them is the fast lane..12 items or less...as if..and those self-check thingy's suck..time after time i have to scan several times...a couple of times i went to return an item and the line was like forever and only one person behind the counter..its a cheap store on several accounts

    Source(s): smile
  • Anonymous
    1 decade ago

    i use to work at Walmart. It was crazy, my job was to work in the back and I constantly had to go work registers because a lot of the employees don't want to. I've seen other people actually hide from managers when they went looking for people to run registers. It's unbelieable sad. I felt bad for the customers, then they get pissed at me when something doesn't ring up and it isn't even in my part of my job! But I understand, it is a huge pain.

  • Lizzie
    Lv 5
    1 decade ago

    Sounds like they are shorthanded. I work at a Wal-Mart and the only time we have this problem is after 9 pm if it gets busy.

  • 1 decade ago

    haha.

    Australian.

    Woolworths is the equivilant I am sure.

    and yes it does get kind of annoying waiting in the lines.

    especially when you have the teenage checkout chick and then you have somebody trying to swipe there credit card and they cant get the right way.

    haha

    so annoying.

    :)

  • 1M9
    Lv 6
    1 decade ago

    I avoid Wal-Mart as much as humanly possible, ESPECIALLY on the weekend!

    Source(s): 1M9
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