Anyone who knows has been reading about the proposed DSL speed caps from earlier in the year. AT&T insists they will inform each customer if a cap or limitation is necessary on an account. Many people have been protesting the caps, regardless as to whether they are justified. Customers have been flocking in droves to cable companies, therefore shunning AT&T.
The result has been AT&T secretly capping speeds without informing the customers. This has happened to me. I pay for the fastest DSL package available. But my speeds dropped down to the "Lite" speeds without being told. After intensive troubleshooting on my part, I contacted AT&T. After getting around the bureacracy and finally speaking with one of their uneducated customer service reps, it ook two tries to finally get a service tech to come to the nearest hub.
For the record, it isn't difficult to tell when your speed is being capped. First off, DO NOT USE ATT SPEED TEST WEBSITE. It is bogus and does not reflect your actual speed. It is rigged to make you think your connection is fine. They cap your speed and then use their bogus test to tell you that your DSL connection is fine. Most people may fall for this tactic. But it's usual unethical practice from a company that has been involved in more class actions and antitrust suits than any other. And more are coming.
Don't let AT&T cap your speeds. Be smart. You can go to speedtest.net or any other and you will notice an intense jump of the needle when the test begins. But "something" will seem to pull it back down. This is where you are being capped.
Threaten them. Tell them that you know they are capping you area and you will go door to door and get support from those customers that live around you. Tell them you will all expose AT&T's bad practices if they do not leave your speeds alone. Remember, you are paying for 6.0 and getting 1.2 service. DOn't sit back and take it. It's not hard to fight back and get things done.
If AT&T is having as much toruble keeping up with demand as they say they are, then they need to stop offering 6.0 and stick with lower speed offerings until technology can meet demand. But this would mean a serious drop in profits for AT&T. So they would rather continue to get paid in 6.0 dividends while supplying "Lite" speeds. They are crooks as always. Call them out. Those who fight in numbers ALWAYS WIN.