Anonymous asked in Computers & InternetOther - Computers · 6 months ago

why doesn't Windows recognize my iPhone when I connect it via USB cable?

It says "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it."  This only happens with my phone.  When I connect an iPad and another iPhone to my computer using the same cable, it works just fine and I can transfer photos.  It seems to have an issue with this particular iPhone.  Could it be because the phone was dropped many times?  The phone doesn't have any signs of damage and I just updated a few hours ago hoping this would fix the issue but no luck.  Any ideas?

1 Answer

  • 6 months ago

    the connector could have been damaged internally when you dropped it all these times. Try another cable and if it still happens you will need to take it to the apple store.

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